In the terms and conditions set out herein, (a) "Peter Venett" or “us” or “we” means Peter Venett Thailand; and (b) "Customer" or “you” means the person who is at least 18 years of age and buying or requesting services and / or products from Peter Venett through e-shop. "Website" means eshop section not all content of website www.petervenett.com. These terms and conditions are not applicable to buying or requesting services and / or products in brand stores in Czech Republic.
This agreement is valid, until further notice, between the Customer and the Peter Venett Thailand. In the event of any other agreement is to be executed, please contact us before completing your purchase through eshop.
The information on this website is believed to be reliable and trustworthy, but it is subject to change at any time without notice to the Customer. Peter Venett does not guarantee the completeness or accuracy of the information contained on this website. By accessing this website, you agree that Peter Venett will not be liable for any direct, indirect, incidental or consequential loss arising from the use of the information and material contained in this website or from your access of other material on the internet via web links from this website.
We may change the terms and conditions contained herein at any time. If any of these terms and conditions is invalid and/or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.
The copyright in the material contained in this website shall, at all times, belong to Peter Venett. Peter Venett and its associated logo are officially trademarked. Peter Venett reserves the right to legally pursue any unauthorised use of its brand name and logo.
If a fabric is out of stock after the Customer has placed the order, the Customer will be notified of the expected restocking date or offered a like for like fabric. Peter Venett does not guarantee the consistent appearance of any fabric. Garments ordered separately using the same fabric might change in appearance.
Peter Venett will make every effort to represent a fair image of the cloth, but the Customer understands and agrees that different fabric production runs and varied computer monitor settings means that sample fabric and images may vary from the final garment.
The goods are always sent to you directly from Thailand. Prices shown are correct at the time of publication. We reserve the right to change the prices without notice. Possible VAT and customs duty are not included in the prices. There is an exemption quota in most countries that allows some merchandise, depending on the value of the package, to be received free from taxes and duties. The exemption quota varies from country to country. Since these types of taxes and charges are subject to change at any time (and often change from day to day), we cannot incorporate these charges into the shipping charge at payment. For more information on this, please check with your local customs office.
Payment against orders may be made through Paypal, credit cards (using Paypal payment gate) and standard bank transfer. Depending upon your location, prices are quoted in CZK or USD and your credit card company will calculate the exchange rate automatically. There are no additional charges charged by us for payments made by credit cards. The processing of your order will begin after we have received the payment for the order.
If your payment transaction is successful, you will receive an email with a description of the order and the personal data submitted. If you fail to receive this message, there might be a temporary network problem or a spelling mistake in the email address. In either case, you are advised to contact customer support eshop@petervenett.com.
Peter Venett will ensure that the garments delivered correspond with the order placed by the Customer and processed through the Peter Venett order system. Peter Venett will also ensure that all garments are made in line with the measurements provided by the Customer.
If you choose the “Measure Yourself” measurement option, the measurements of the custom dress shirt and suit are adjusted according to the fit selected by you (slim, normal or loose fit). The fit guarantee is only provided to customers using the "Measure Yourself" option. The fit guarantee guarantees that the shirt or suit will really fit you. Or in other words, that our "Measure Yourself" option will result in a fitting shirt and suit, provided you closely followed the instructions. However, should you have by mistake selected the wrong cut (choose slim cut and now you want to have it loose) or committed other obvious mistakes that could have easily been avoided by reading the instructions, the fit guarantee does not apply. As a matter of course, we do not expect you to be experienced in taking measurements and thus smaller mistakes can happen and are covered by the fit guarantee.
Please be aware that sometimes there are visible chalk marks on our tailored shirts and suits, which will dissolve after the first wash / dry cleaning.
We continuously strive to further improve the quality of our products and introduce new designs to our custom dress shirts and suits and also website. That is the reason why sometimes two of our tailored shirts and suits can differ a little, especially if they were ordered at different times. Shirts and suits made from different rolls of fabric may differ slightly in shade due to normal variations in the dyeing process. If any other problems occur, we will do our best to solve them as soon as possible as we value our customer’s opinion.
Peter Venett shall not be liable for the following:
- any monetary or other loss incurred by the Customer resulting from an order or other contact with Peter Venett
- any loss or additional expense relating to a change in the dimensions of a Customer’s measurements after the order was placed
- making any style changes to an order that are requested after the order has been placed and processed
- any fees and costs incurred by the Customer in accepting and / or collecting his/her garment.
All fees, charges and prices are subject to change without prior notice.
Our custom-made products are usually delivered within 4 weeks (Free Standard Shipping on all orders above 150 USD or 3 000 CZK). However, we do not guarantee these delivery times as we do encounter unforeseen factors. In certain circumstances, such as when the fabric has run out, the dispatch time may increase by a couple of days. We always do our best to maintain 4 weeks schedule and deliver our goods to your door as swiftly as possible. Unfortunately if the parcel is held by customs, delivery might be delayed. Custom clearance times differs from country to country. If this is the case, we advise you to contact your local customs office for more information. If you need any support or additional information regarding custom clearance, you can also contact us on eshop@petervenett.com.
If the garments delivered do not correspond with the order placed by the Customer and processed through the Peter Venett order system, Peter Venett will cover any alterations made by your local tailor up to 50 USD (or 1 000 CZK) for any suit and 15 USD (or 300 CZK) for any shirt. Alteration credits are available within 30 days of receiving your custom made product. Receipt for alterations and filled Peter Venett alteration Form filled by your local tailor has to be sent to our email address eshop@petervenett.com to claim the alterations costs.
If your garment is unalterable Peter Venett offer you a new product free of charge. Peter Venett shall bear the cost for returned shipments under the condition that you return the custom-made product in the same box as it was delivered in, and send such returned shipment through the least expensive shipping method. Before sending the garment back to our address, contact us on eshop@petervenett.com.
Every product we sell is unique and tailored to one client’s specific measurements and presences. Therefore, refunds can only be given in exceptional circumstances and are at the discretion of the company management. As our Customer, you are responsible for the measurements provided by you.
You will have time to cancel the order until the production of your garment has begun, which is normally done within 24 hours after the time of purchase by the Customer. You will then be eligible for a full refund (after deduction of transfer charges), pursuant to such a request for refund placed by you.
In order to maintain attractive prices for great quality products, we keep our overhead costs at a minimum. One implication of this is that our customer support provided over telephone is very limited. We handle all customer contacts by e-mail eshop@petervenett.com and we are committed to respond to all queries within 24 hours from Monday to Friday.
In urgent cases you can contact us on Skype account name PeterVenett.
It is severely prohibited to use false or invented data in the registration procedure to activate the passage for the execution of this contract and relative communications; personal data and email must be exclusive and real personal data and not belonging third party. It is expressly forbidden to effect double registrations for the same person or to enter details of a third party. Peter Venett reserves the right to legally prosecute any violation or abuse for the protection of all consumers.
Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of this website, we shall not be liable for any indirect, or consequential loss of whatsoever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you. We may terminate your use of this website immediately if we find that you have breached these terms and conditions.
In case of the occurrence of a force majeure event the terms and conditions of this agreement shall stand terminated with neither the Customer nor Peter Venett being entitled to any compensation. Peter Venett considers force majeure events as war, mobilization, political revolt, terrorism, strikes, legislative changes, natural catastrophes, the lack of on-time delivery by suppliers to Peter Venett, and any other circumstances that are beyond Peter Venett’s control.
The terms and conditions contained herein and all matters connected with any order you place on our website are governed by the laws of Thailand, and you agree to submit to the exclusive jurisdiction of the courts at Thailand in relation to all matters connected with or arising out of the use of this website and/or any order you place on the website.
Peter Venett takes the confidentiality of personal data of its customers seriously and meticulously protects such information.
We have created these privacy and security policies to demonstrate Peter Venett’s commitment to your privacy and the protection of your information and to provide a safe, secure website for electronic commerce transactions.
A cookie is a small data file that is temporarily stored on your computer hard disk. The Peter Venett website uses cookies to operate normally and enables a better user experience.
This website invites you to contact via different email addresses. Email correspondence is free format text and cannot be encrypted. Therefore it is not a secure means of communication. Please do not send sensitive information, such as passwords or credit card information, via email.
We take security very seriously. Therefore, all payment information (such as credit card numbers) is handled completely by our Payment Processing Partners and Paypal. All payment information is transmitted using the latest SSL (Secure Sockets Layer) encryption technology. This makes it extremely difficult for any kind of decoding to take place. Peter Venett does not process or save any sensitive payment information data (such as credit card data). However, although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the Internet, we cannot absolutely guarantee the security of your information provided over the Internet and will not be responsible or liable for the same.
Our business associates and others, whose sites you may visit after clicking on a link from this website, may have less stringent policies on privacy. It is important to remember that Peter Venett does not have any control over these policies and we urge you to read their privacy statements, where available, before providing any personally identifiable information. Some of our business associates, whose sites you may visit after clicking on a link from our site, use cookies. We do not have control over these cookies either.
Information submitted to us is available to Peter Venett employees managing and using this information, but otherwise is kept confidential from other members of Peter Venett’s staff. Your credit card information is neither saved nor processed by Peter Venett and cannot be seen by any employee of Peter Venett. The password that you chose to use on this website is saved encrypted in a database and cannot be seen or copied by employees of Peter Venett.
Personal information provided to Peter Venett via its website, telephone or in person will be used for the purposes outlined at the time of an order being placed.
Personal data can be collected and processed by Peter Venett for the following purposes:
1. To provide goods and services and may include marketing, advertising and promotions
2. Your personal details are taken for the sole use of Peter Venett and will not be sold or made available to any third parties.
3. By providing such data to Peter Venett, consent is thereby given by the Customer to the processing of such data by Peter Venett as previously described in this privacy policy.
Peter Venett will never receive or see your financial information (e.g. credit card details). For enhanced security, Paypal process all of our transactions. We will also not hold or retain any financial information, including credit and debit card details or any other form of payment details, provided by any of our customers.
If required by law, Peter Venett will disclose personally identifiable information without your permission to the relevant legal authorities. All such disclosures will be made by Peter Venett in good faith and the belief that such disclosures are required for investigation into or protection against suspected criminal activities to our customers, affiliates, visitors or property (including this website), or to others.